Return & Refund Policy

At Alkarty, we take great care in delivering high-quality gardening products, plants, and accessories. However, if you receive a defective item, we’re here to help.

Eligibility for Returns & Refunds

• Refunds are applicable ONLY for defective or damaged items received at the time of delivery.
• The defect must be manufacturing-related or caused during transit.
• Items must be unused, in original condition, and with original packaging.

Non-Returnable / Non-Refundable Items

• Change of mind after purchase
• Incorrect product ordered by the customer
• Minor variations in color, size, or appearance
• Plants damaged due to improper care after delivery
• Requests raised after the return window

Return Request Timeline

Customers must raise a return or refund request within 24 hours of delivery. Requests made after this period will not be accepted.

How to Raise a Request

To initiate a return or refund request, please email us with the following details:

• Order ID
• Unboxing video
• Clear images or videos showing the defect
• Brief description of the issue

Email: info@alkarty.com

Refund Process

• Once the defect is verified and approved, the refund will be processed.
• Refunds will be credited to the original payment method.
• Processing time may take 7–10 business days.
• In some cases, a replacement may be offered instead of a refund.

Shipping Costs

If the return is approved due to a verified defect, return shipping costs will be borne by Alkarty. If the item is found to be non-defective, the return request will be rejected.

Live Plants Disclaimer

Policy Updates

Alkarty reserves the right to modify or update this policy at any time without prior notice. Any changes will be reflected on this page.